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Automated Customer Support

Scenario: Automate responses to frequently asked questions received via email.

How Tess API Helps: By integrating Tess with your support inbox, you can automatically generate and send answers to common customer queries, reducing response times and freeing your team to focus on complex issues.

Workflow​

  1. Trigger: A new email arrives in your support inbox (e.g., via Gmail using Zapier).
  2. Action: Send the email content to Tess using the /agents/{id}/execute endpoint with an agent trained for FAQs. Set wait_execution=true to receive an immediate response.
  3. Action: Send the generated answer back to the customer via email.

Example Tess API Request​

1. Send Email Content to Tess Agent​

POST /agents/{agent_id}/execute?wait_execution=true
Content-Type: application/json
Authorization: Bearer YOUR_API_KEY

{
  "temperature": "1",
  "model": "tess-5",
  "messages": [
    { "role": "user", "content": "How do I reset my password?" }
  ],
  "tools": "no-tools",
  "wait_execution": true
}

Response Example:

{
  "template_id": "8794",
  "responses": [
    {
      "id": 4773337,
      "status": "succeeded",
      "input": "How do I reset my password?",
      "output": "To reset your password, click on 'Forgot Password' on the login page and follow the instructions sent to your email.",
      "credits": 0.000337,
      "root_id": 4773337,
      "created_at": "2025-01-05T19:35:21.000000Z",
      "updated_at": "2025-01-05T19:35:23.000000Z",
      "template_id": 8794
    }
  ]
}

2. Send the Answer Back to the Customer​

Use your email provider's API (e.g., Gmail, Outlook) to send the response back to the customer.

Benefits​

  • Reduces time spent on routine queries
  • Ensures consistent, high-quality responses
  • Allows your team to focus on more complex support cases

Endpoints Used​

  • POST /agents/{id}/execute

Tip: You can use automation tools like Zapier or Make to connect your email inbox and Tess API seamlessly!